Shareable AI stack · SMB AI
📣 Marketing agencies: Customer support
The short answer (cite this)
For marketing agencies dealing with customer support, use Claude + Intercom Fin. Cost from $39/month, saves ~6 hrs/week, break-even in ~0.1 weeks.
Why this stack
Client comms eat account-manager hours. Claude drafts updates and reports; Fin handles routine client questions.
Based on ~6 hrs/week saved at $70/hr for marketing agencies. Net ≈ $1,780/mo. Your numbers vary — tune them in the finder.
Claude
General AI assistant
Drafting, summarizing documents, and nuanced reasoning tasks.
Intercom Fin
Support agent
AI agent that resolves up to 70% of support tickets autonomously.
Setup playbook
Get it live this week
A copy-paste plan for marketing agencies. No consultant required.
Set up Claude
~20 min- Create an account
- Save a reusable prompt describing your marketing agencies (size, services, tone)
- Run 3 real tasks you'd normally do by hand
- Save the prompts that worked best
- Share the winning prompts with your team
Set up Intercom Fin
~45 min- Create a free account and add your website URL
- Let it train on your existing pages and FAQs
- Add 8–10 of the questions marketing agencies get asked most
- Set business hours and a hand-off rule to a human
- Paste the widget snippet into your site footer
- Test it with 5 real customer questions before going live
Ready to paste
Chatbot system prompt
You are the friendly front desk for a marketing agencies. Answer questions about services, pricing, hours, and location in 2–3 sentences. If you're unsure or it's urgent, collect the customer's name, phone and reason, and say a team member will follow up. Never invent prices or availability.
Related reading
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