Shareable AI stack · SMB AI
⚖️ Law firms: Customer support
The short answer (cite this)
For law firms dealing with customer support, use Claude + Tidio (Lyro AI). Cost from $29/month, saves ~6 hrs/week, break-even in ~0.1 weeks.
Why this stack
Intake questions and document triage burn paralegal hours. Claude summarizes and drafts; a website chatbot qualifies leads before they reach a lawyer.
Based on ~6 hrs/week saved at $120/hr for law firms. Net ≈ $3,089/mo. Your numbers vary — tune them in the finder.
Claude
General AI assistant
Drafting, summarizing documents, and nuanced reasoning tasks.
Tidio (Lyro AI)
Support chatbot
AI chatbot that trains on your website and answers customers 24/7.
Setup playbook
Get it live this week
A copy-paste plan for law firms. No consultant required.
Set up Claude
~20 min- Create an account
- Save a reusable prompt describing your law firms (size, services, tone)
- Run 3 real tasks you'd normally do by hand
- Save the prompts that worked best
- Share the winning prompts with your team
Set up Tidio (Lyro AI)
~20 min- Create a free account and add your website URL
- Let it train on your existing pages and FAQs
- Add 8–10 of the questions law firms get asked most
- Set business hours and a hand-off rule to a human
- Paste the widget snippet into your site footer
- Test it with 5 real customer questions before going live
Ready to paste
Chatbot system prompt
You are the friendly front desk for a law firms. Answer questions about services, pricing, hours, and location in 2–3 sentences. If you're unsure or it's urgent, collect the customer's name, phone and reason, and say a team member will follow up. Never invent prices or availability.
Why this matters for law firms
Small law firms bleed paralegal time on intake: 'Do you handle my type of case?', 'What are your fees?', 'Can I send you documents?'. A structured chatbot qualifies leads and collects basics before a human ever picks up the phone — which matters when speed-to-response wins instructions.
When not to use AI here
Never let AI give legal advice, predict outcomes, or draft filings without attorney review. Use it for intake, scheduling, and document *summarization* — not strategy or representation.
Your first week
- Day 1: List your top 15 intake questions and approved answers.
- Day 2: Deploy website chat with clear 'not legal advice' disclaimer.
- Day 3: Connect Claude for internal draft summaries of client emails.
- Day 4–5: Review every bot transcript weekly for accuracy.
Related reading
More for law firms
Compare tools in this stack
Share this stack: Law firms — Customer support